Privacy Policy

TribeROI LLC ("we," "us," or "our") operates the Community Workbook application at buildbettercommunity.com (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

We take your privacy seriously. This policy is written in plain language to help you understand exactly what data we collect and how we use it.

Information We Collect

Account Information

When you create an account, we collect:

• Email address (used for authentication and account recovery)
• Password (encrypted and never stored in plain text)
• Profile information you choose to provide (name, company, role, LinkedIn URL, bio)
• Community name and details you enter in worksheets

Worksheet Responses

All content you enter into worksheets is stored securely and associated with your account. This includes text responses, selections, table data, and any other input you provide while using the workbook.

Usage Data

We collect basic usage information to improve the Service, including:

• Which worksheets you complete and when
• Progress through tracks
• Session duration and activity patterns
• Browser type and device information
• IP address and general location (city/state level only)

Technical Data

We use authentication cookies to keep you logged in. We do not use tracking pixels, advertising cookies, or third-party analytics scripts beyond what's necessary to operate the Service.

How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Authenticate your identity and secure your account
• Save your worksheet progress and responses
• Send you important Service updates (security alerts, feature changes)
• Improve the Service based on usage patterns
• Provide customer support when you contact us
• Prevent fraud and abuse

Data Sharing and Disclosure

We do not sell your personal information. We do not share your data with third parties for marketing purposes.

Service Providers

We use Supabase (a third-party cloud database provider) to securely store your account information and worksheet responses. Supabase is SOC 2 Type II certified and complies with industry-standard security practices.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our legal rights, prevent fraud, or ensure the safety of our users.

Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted between your browser and our servers is encrypted using HTTPS/SSL
• Passwords are hashed using bcrypt before storage
• Database access is restricted using Row Level Security (RLS) policies
• Authentication tokens automatically expire and are securely managed
• Regular security audits and updates

While we take reasonable precautions to protect your data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your password.

Data Retention

We retain your account information and worksheet responses for as long as your account is active. When you delete your account, we delete your personal information and worksheet data from our active databases.

Some data may remain in backup systems for a limited time after deletion, but it will not be accessible or used for any purpose.

Your Rights

You have the right to:

• Access your personal information and worksheet data through your account
• Update or correct your profile information at any time
• Delete your account and associated data
• Opt out of non-essential communications
• Request information about how we process your data

To exercise any of these rights, contact us at legal@triberoi.com.

Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Third-Party Links

The Service may contain links to external websites (such as TribeROI.com or Amazon for the Community-in-a-Box book). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated via email or a prominent notice in the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: